FAQ's | Benefits of staying with Sunrise Bay Properties
Stay with us for prime locations, top-condition rentals with amenities, excellent customer service, and a variety of options for a comfortable, enjoyable trip. Our dedicated team ensures a smooth, stress-free experience. Book now for the perfect home away from home with Sunrise Bay Properties Short Term Rentals.
Are there any additional fees?
In addition to the cost of staying with Your Preferred Stays, we charge standard hotel taxes (based on local laws and regulations) as well as a cleaning fee. You will see the full breakdown of your charges before payment. For stays up to 30 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture. For stays longer than 30 nights, we may charge a deposit depending on where you’re staying, but it will be returned once we’ve completed a check of the property after your stay.
How do I pay?
You will be charged 50% of the total amount for your stay at the time of booking confirmation. The last 50% of the booking reservation will be charged 1-day prior to check-in. We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.
Do you provide invoices or receipts?
All receipts will be emailed to the email address that was used to book our suites. You can also request an invoice ahead of time via email at (OUR EMAIL ADDRESS HERE), as long as you have an upcoming stay or have stayed with us in the past.
How do I check-in?
We don’t have a traditional front desk like you’d find in a hotel. Instead, we offer seamless check-in on your phone. Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify your ID, confirm your email address and phone number, so we can send you reservation updates and check-in details. The exact check-in process varies from home to home, so we’ll provide more details depending on which booking you select.
What is your cancellation Policy?
Unless otherwise specified during booking, if the Guest wishes to cancel his/her reservation, payment will be refunded as follows: To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in. If a guest cancels between 7 and 14 days before check-in, they will be refunded 50% for all nights. If a guest cancels within 6 days of check-in, the booking is non-refundable.